Effective: November 10, 2026
Terms of Service
By creating an account or using MJO SmartChat, you agree to these terms.
1. Service
MJO SmartChat provides a shared inbox, AI agents, knowledge, CS handoff, and sales operations features for supported channels (primarily WhatsApp, plus Email when enabled). Features may evolve.
2. Accounts & authentication
Sign-up uses Google OAuth. You are responsible for the connected Google account and activity in workspaces you own or join.
3. WhatsApp & gateway
WhatsApp connects through a third-party gateway / non-Official Meta path unless stated otherwise. We do not guarantee freedom from WhatsApp/Meta restrictions. You must follow WhatsApp policies and applicable law.
4. AI, credits & content
AI replies depend on knowledge and guidance you provide. 1 credit typically = 1 sent AI reply per billing policy. You are responsible for content sent to customers.
5. Limitation of liability
The service is provided as is. To the extent allowed by law, we are not liable for indirect damages, media loss in gateway storage, or third-party outages (WhatsApp, Google, payment gateways).
6. Changes
We may update these terms. The latest version appears on this page with an effective date.