Effective: November 10, 2026

Privacy Policy

This policy explains how MJO SmartChat processes data when you use the service.

1. Data we process

Google account basics (identity/email), workspace profile, team members, channel messages/metadata (WhatsApp/Email), knowledge you upload, and billing/payment data as needed.

2. Purposes

To provide inbox, AI, handoff, CRM/pipeline, billing, security, and service improvement. We do not sell your customers’ data.

3. Media & gateway storage

WhatsApp media files are stored in WhatsApp Gateway storage. If a media object is no longer available there, inbox previews may show a not-found state.

4. Cookies

We use authentication session cookies and a UI language preference cookie (sapacx_ui_locale) so login/dashboard follow the landing language you chose.

5. Sharing with processors

Data may be processed by required infrastructure providers: Google/Supabase auth, WhatsApp Gateway, and payment gateways — only to operate the service.

6. Contact

For privacy requests about your account, contact support via the official MJO LABS channel listed on the product site.